Tokyo Ghoul Kaneki Shorts

Frequently asked questions

We offer free shipping on all orders! There are no additional charges for shipping. Enjoy the convenience of having your items delivered to your doorstep without any extra cost. If you have any further questions or need assistance, please feel free to contact our customer support team. Happy shopping!

How long does it take for delivery?

We typically take 1-3 business days for handling & process your order. The typical delivery time frame is anywhere from 8-12 business days. Depending on your location, you might receive items much earlier.

Which countries do we ship to?

We currently ship to several countries, including the USA, UK, Canada, Europe, Australia, and New Zealand. If your country is not listed, please don't hesitate to contact us. We will be happy to check the possibility of shipping to your location and provide you with any available options. Our customer support team is here to assist you and provide further information. Feel free to reach out to us with your inquiry. Thank you for considering our services!

Can I track my order?

Yes, you can track your order! Once your order has been shipped, you will receive a tracking number and instructions on how to track your package. Please note that it may take 1-2 days for the tracking information to be updated on our servers. So, if you are unable to track your order immediately after it has been shipped, there's no need to worry. Simply give it a little time and check back later. However, if you are still unable to track your order after 2 days, please feel free to contact us. Our dedicated customer support team will be glad to assist you and provide the necessary information.

Can I return the items and get refund?

We do not accept returns or exchanges. However, if your item arrives damaged or if your package is lost during shipping, you are eligible for a full refund. For more information check out our refund policy.

How long will it take to get refund?

When it comes to refunds, we strive to process them as quickly as possible. Typically, the refund process takes approximately 7-14 days. However, please note that the actual time may vary depending on various factors and circumstances. In some cases, refunds may be processed sooner than the estimated timeframe. Rest assured that we are committed to resolving the refund promptly and efficiently.

Are there any discounts or promotions available?

Yes, we frequently offer discounts and promotions to provide our customers with great deals and savings. We have ongoing promotions and special offers that you can take advantage of. To stay updated on our latest discounts and promotions, we recommend signing up for our newsletter or following us on social media. If you have any specific inquiries about current discounts or promotions, please feel free to reach out to our customer support team. They will be happy to assist you and provide you with the relevant information.

How can I change or cancel my order?

To change or cancel your order, please contact our customer support team as soon as possible with your order details. They will assist you in making the necessary changes or canceling the order based on availability and feasibility. Keep in mind that time sensitivity is crucial, especially if the order has already been processed or shipped. Please reach out to our customer support team promptly for assistance.

Do you offer wholesale or bulk purchasing options?

Yes, we do offer wholesale or bulk purchasing options. If you are interested in making a large quantity purchase, we have special programs and pricing available for wholesalers or bulk buyers. Please contact our customer support team for more information on our wholesale or bulk purchasing options. They will be able to provide you with further details and assist you with your specific requirements.